5.11 Tactical Reviews

If 0 stars was an option I’d give 0 stars! Shipping is horrible, returns are even worse and didn’t receive “patch of the month” as promised on my order!!

I have strong experience with 5.11 Tactical as I work in the security field and as I have tried more than 10 models of clothes.

I will never buy from them again. I never received a call back from 5.11 customer service, after calling them many times. they will email you but never responded back.
Shipping takes to long and I never received patch of the month.

Horrible customer service, and extremely slow shipping. 5.11 use to be good, but not anymore. Avoid, They say that they will call you and they never do. They email you and never respond back. I still never received the patch of the month. Bankruptcy in the works.

Bought a pair of Quest pants at local 5.11 store. Wore them one time and they shrunk. Tried to get store to exchange/return them but they were not "trained" in exchanges/returns. WHAT! That is the worst customer service I think I have ever experienced. Now after 3 times trying to talk to someone at customer service - still no resolution. NEVER AGAIN!

Bought and paid for a backpack early December but didn’t receive it. Figured Covid Blah...Blah...Blah! Not sure what has happened cause I can’t get a response from customer service. So then a few days ago mysteriously a email popped up refunding my money with no explanation. So I apparently patiently waited for almost 3 months for a refund. What a garbage company!

Ok so all I buy is 511. Went into Knoxville location wearing $700 of their product go there all time. SonI bought the Apex pant and shrink bad couldn’t wear . So they wouldn’t exchange or anything got another pair and held up to like I was lying guess I go back to greens. Hey to Know your real customers!!

I bought expensive 5.11 pants. UPS said they delivered them but did not. Could not reach 5.11 by phone. 5.11 does not offer email contact. UPS claim software kept freezing up so I could not file a claim with them. COMPLETE RIPOFF. Order 20012097760, Finally got 5.11 by phone. They said to wait to see if the package arrives or not. I suggest throwing your money out the window to avoid the disappointment of ordering from 5.11.

I ordered some pants early as a Christmas present for my wife. On opening, they did not fit her. It was beyond the 45 day return policy, but I called, and they said they would make an exception and send me a return label. I never heard from them. Repeated calls to customer service were always hung up. By the way, online returns do not work.

Never again
I ordered a bag through their rush sale, reached out to them after two weeks of it not shipping yet. only to have them tell me that they oversold the bag and that I wouldn't be getting my bag that I ordered. It took them almost 4 days to respond to my message and about a week to respond to my email. and their solution was to offer me 20% off of the new bag thats coming out that cost twice as much. They respond to communications three days after your write them back from the email they just sent you. So because of their lack of preparation for the sale that they were having i now have to deal with crap customer service. Also, my friend ordered her bag 5 minutes before i ordered mine and hers came two days later. This is the first time i ever ordered from them and it will absolutely be the last. I wouldnt recommend this company to my worst enemy. Absolute crap!!!!

Ordered through a rep. He was very nice and accommodating. However where they drop the ball is the warehouse. What info I received is that they switched over to a new high tech distribution warehouse. They had software glitches causing non-fulfillment of orders. I heard they had 20 UPS semi's waiting for shipments in one day. Supposedly they fixed it and now Covid hit. I live in SOCAL and after 4 weeks still haven't received my order! Ridiculous! Many other online sellers have adjusted to Covid and shipping times are way much faster.

A special shout out to Cody V, manager at the Simi Valley store. He had been asked to follow up on a request of mine. It’s rare in today’s world that retail employees not only know their products as well as he does but also follow up on ‘custom’ requests. Very professional, thanks Cody!